SharingCastContact Us
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Get in touch
For support, feedback, partnership enquiries, or anything else, email us directly. We read every message and aim to reply within a few working days.
Getting help with a transfer
If a transfer is not working, these details help us find the problem quickly:
- The two devices involved (for example “Windows 11 laptop and iPhone 15”).
- The browser or app on each device (Chrome, Safari, Edge, the Windows app, the Android app).
- Whether the devices were on the same Wi-Fi, different networks or mobile data.
- What you saw: an error message, a transfer stuck at a percentage, or no connection at all.
- Roughly how large the files were.
Please do not send us the files themselves or any passwords you use for transfers. We never need them.
Many common issues are covered in our guide to fixing file transfer connection issues. It is worth a quick look before writing in, as it may solve the problem straight away.
Before you write: quick answers
Do you store my files?
No. Files go directly between the two devices and are never saved on our servers. See our privacy policy.
Is there a size limit?
No. The receiving device just needs enough free space.
Why do both devices need to be online?
Because nothing is stored in between, the file can only travel while both devices are connected. Read more in Send large files without uploading.
Can I use SharingCast for my business?
Yes. Many teams use a static room code for routine transfers between office devices. Get in touch if you have specific needs.
Other ways to reach us
You can also find SharingCast on social media, including TikTok and Instagram (@sharingcast) and Pinterest. For anything that needs a detailed reply, email is the best route.
To report a security concern, email info@sharingcast.com with “Security” in the subject line, and please give us a reasonable time to investigate before sharing details publicly.